Silver King Games — Return, Refund & Exchange Policy

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Eligible returns are subject to the conditions, exclusions, and restocking fees outlined below.

How to Start a Return

To start a return, contact us at admin@silverkinggames.com.

Please note that returns will need to be sent to the following address:

5314-5316 S Orchard St, University Place, WA 98467

If your return is accepted, we’ll provide instructions on how and where to send your package and, when applicable, a return shipping label. Items sent back to us without first requesting and receiving approval for a return will not be accepted.

Customers are responsible for return shipping costs unless otherwise required by applicable law or agreed upon by Silver King Games.

You can contact us at admin@silverkinggames.com with any questions about returns.

Restocking Fees and Opened Products

Restocking Fee: A 10% restocking fee applies to eligible merchandise returns, calculated against the eligible return value of the item. The fee may be deducted from the approved refund.

Opened Products: Eligible products that have been opened or whose original packaging has been opened may receive a maximum return value of 90% of the original purchase price, before the restocking fee is applied. The 10% restocking fee is then deducted from that reduced return value.

For example, an eligible opened item originally purchased for $100 may have a maximum return value of $90. After the 10% restocking fee of $9 is deducted, the maximum refund would be $81, before any applicable tax adjustments.

All returns are subject to inspection and approval. Items that are damaged, incomplete, used beyond what is reasonably necessary to inspect them, or otherwise not eligible under this policy may be refused, except where applicable law requires otherwise.

Restocking fees and reductions will not be applied where prohibited by applicable law.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if an item is defective, damaged, or incorrect so that we can evaluate the issue and make it right.

Defective, damaged, or incorrectly supplied products will be handled in accordance with applicable law. Restocking fees or other return restrictions will not be applied where prohibited by law.

Please contact admin@silverkinggames.com and include your order information and, when helpful, photographs of the issue.

Exceptions and Non-Returnable Items

The following items are not eligible for return or refund, except where required by applicable law:

• Trading Card Game (TCG) Products: All TCG product sales are final. We do not accept returns, exchanges, or refunds for TCG products, including sealed products, booster packs, boxes, individual cards, and related TCG items, except where required by applicable law.

• Memberships: All membership fees are non-refundable once purchased. Memberships are not eligible for refunds or prorated refunds for unused time, early cancellation, or non-use, except where required by applicable law.

• Gift Cards: Gift card purchases are non-refundable, except where required by applicable law.

• Sale Items: Sale items are not eligible for return or refund, except where required by applicable law.

• Custom or Personalized Products: Custom-made or personalized items are not eligible for return unless defective, incorrectly supplied, or otherwise required by applicable law.

• Special Orders: Special-order items may be non-returnable when disclosed at the time of purchase, except where required by applicable law.

• Perishable Goods: Perishable products, including food, are not eligible for return unless defective or otherwise required by applicable law.

• Personal Care Products: Personal care products may not be returned where health, safety, or applicable legal restrictions prohibit returns.

• Hazardous Materials: Hazardous materials, flammable liquids, and gases are not accepted for return through ordinary return procedures. Please contact us if you have questions about a specific item.

If you have questions about whether a particular item is eligible for return, please contact us before sending it back.

Exchanges

The fastest way to get the item you want is generally to request a return for your eligible item. Once the return is approved, you can make a separate purchase for the replacement item.

All exchanges are subject to product availability and the return restrictions outlined in this policy.

European Union 14-Day Cooling-Off Period

If your order is shipped to a consumer in the European Union and the transaction is covered by applicable EU consumer protection law, you may have the right to cancel or return your order within 14 days without giving a reason, subject to applicable legal requirements and exceptions.

Where this right applies, the merchandise must meet the applicable return-condition requirements. Any restrictions, fees, or exclusions in this policy will not override mandatory consumer rights.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method. We aim to process approved refunds within 10 business days. Please remember that your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at admin@silverkinggames.com.

Policy Compliance

This policy is subject to applicable federal, state, and local laws. Nothing in this policy limits any consumer rights that cannot legally be waived or restricted.

For questions about this policy or a specific purchase, contact:

Silver King Games
Email: admin@silverkinggames.com